AisleDrift Store Return & Refund Policy

Return Window

AisleDrift Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return without regard to the 30-day window.

Items that cannot be returned:

• Final sale merchandise (clearly labeled as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel items that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the handling instructions provided with the product
• Returns received after the 30-day window without prior written authorization from AisleDrift Store customer support

How to Initiate a Return

1. Send an email to service@AisleDrift.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If the return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial message.
2. Our team will evaluate your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) to protect against transit damage, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined on arrival or may encounter substantial processing delays. AisleDrift Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once AisleDrift Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days before the refunded amount appears on your statement, depending on that institution's processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). AisleDrift Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or otherwise differ from its description, please contact us within 7 days of delivery and provide clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, damaged in transit, or the issue stems from an error by AisleDrift Store, customers bear all standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by AisleDrift Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions taken from your refund.